The mug itself is exactly as pictured. Reason for 4 stars - first mug shipped arrived in many pieces. It was inside a cardboard box with no support or bubble wrap. They did replace it and that one arrived in good condition, sitting in a cardboard insert inside the box. Took a few e-mails back and forth, but they did come through with a new mug and it is exactly as depicted on the website. I would order from them again.