First, we want to apologize for the delay in fulfilling your orders due to an unexpected swell in online holiday shopping as well as limited employee availability caused by the pandemic in California - where our warehouse is located.
In this difficult time, our priority remains to be the safety of our community including our team and you, our dearest customers. We want you to know that we are taking every step to protect you while continuing to deliver the products you love. We are committed more than ever to delivering the holidays to you.
With that being said, we would like to announce that:
Your orders are in production. No changes or cancellations can be made at this moment.
If you submitted your orders before December 1st, your package will be shipped out by the latest December 17th.
If you submitted your orders before December 6th, your package will be shipped out by the latest December 19th.
To speed up the delivery, we will upgrade ALL packages to ground shipment with no additional charges.
Don’t forget to keep an eye for additional notification emails when your orders are being shipped.
Meanwhile, we want to walk you through our Frequently Asked Questions:
1. It’s been a while and I haven’t received my shipping confirmation email?
Sometimes, it happens. Please check your SPAM/JUNK box for any missing confirmation emails sent by shipping carriers.
2. According to the tracking status, my package has been “On Its Way to USPS”/ stuck in one place/ in-transit for days without any further updates. Is it lost?
At this time of the year, tracking links will take longer than usual to update. This doesn’t mean that your order is lost, but that it’s still being processed by shipping carriers —the overload of shipments means they are slower to register and ship your orders. Please allow them some more time to deliver your package.
3. The tracking status states that my package has been “DELIVERED” but I can’t find it.
Please have a look at your mailbox, front door, neighbors, and the local post office. If you still cannot find your package in the next 2-3 days, email us and we will track it down for you on our end. If it has been lost during delivery, we are willing to send a replacement ASAP.