Dear our valued customers,
First of all, we would like to thank you for choosing PersonalFury and loving our products.
From the very first day, we have always been transparent with our customers. Apart from offering the best personalized gifts in town, we also make sure our customer service is responsive, helpful, and reliable. It is the seamless shopping experience for every customer that we have aimed for. After all, we simply want to bring the happiest smiles to you and your loved ones when receiving our products.
That is why we want to be completely honest with you in this difficult time. As you may know, due to the new lockdown enacted and expected surge in online holiday shopping, our processing and delivery time will be extended.
To all customers who have placed orders including ornaments between November 10th and 25th, we are very sorry to announce that the undesirable delay is taking up to 2 weeks.
We have been constantly restocked to match such high demand for our personalized ornaments. Please rest assured that we are doing our best to get your orders successfully fulfilled no later than December 3rd and delivered by Christmas.
Please refer to the chart below for the estimated arrival time of each product type.
Should you have any concerns, please know that our Customer Service team is always happy to assist. Simply email us at firstname.lastname@example.org and we will get back to you ASAP!
Again, we thank you so much for loving our products and for supporting PersonalFury in this difficult time. Thank you for your patience and we are truly sorry for any inconvenience we have caused you.